Spa Etiquette
Spa
Etiquette
The biggest mistake most people make is keeping silent. Spas and therapists want your feedback, from the treatment room temperature, music volume, to the pressure being used in the treatment. It’s particularly important to let the therapist know about
problem areas ( tight hamstrings, a sore lower back) or areas to which you would like special attention paid (computer - hunch shoulders) etc. By stating your wishes you’re not being demanding, your actually helping the therapist make your experience better. But don’t feel you have to converse once the treatment begins - go ahead and bliss out!
If your running late no matter what the reason, you most likely will have your
appointment time reduced accordingly in respect to the next scheduled client arriving after you. This helps us maintain a calm atmosphere so our therapists aren’t feeling rushed and passing that angst on to our guests.
FYI
Your cell phone or Blackberry should be turned off or kept on SILENT while in the spa no matter what service your scheduled for. The use of either, is highly discouraged. In our relaxation room, conversation is fine, but moderate your voice as other guests may be having a post treatment nap or in a session in a near-by room.
Booking Treatments
We now offer online booking on our website www.ego-spa.com for your convenience 24/7. In order to insure your online booking is complete ,please make sure to wait for your confirmation number that will be assigned. If your calling during business hours one of our spa coordinators will be more than happy to assist you. Please be advised that if your trying to book an appointment Thursday - Saturday, it’s best to book one to two weeks ahead, those are our busiest days. We will do our best to try to accommodate last minute requests.
Cancellation Policy
We truly understand that there are sometimes circumstances that may arise beyond your control and may need to change or even cancel or re-schedule your appointment.
Please be courteous and give a minimum of 24 hours notice for single services and 48 hours for spa packages. Group bookings of 2 or more must give 2 week notice in order to allow for sufficient time to re-book those slots. A credit card or gift card / certificate is needed to reserve all spa package appointments. Cancellation after the suggested time frame will result in a 50% charge to your credit card or a 50% deduction from your gift card / certificate. A spa credit will be issued to you in the total amount to use towards services or retail. All No Shows incur a 100% charge equal to the amount of your scheduled appointment with no credit issued.
We do not include gratuity in our prices. At EGO SPA we want your feedback! If you feel we have provided outstanding service to you then you may leave a gratuity with our spa coordinator to pass along to the service providers. We also value referrals! We
believe that to be the highest level compliment anyone can give us. With each referral make sure they leave your name and you will be rewarded with spa credit incentives you can save up for your favorite treatments. Ask a spa coordinator for more details.
Children
At EGO SPA we love children, however we must ask that while in the treatment areas they remain with their parents at all times. We will not allow children to be left
unattended in our relaxation room while they wait for a parent or sibling . Children and teens under the age of 16 must have a signed waiver from a parent if they are
receiving any spa services.
Our atmosphere is very calm and comfy. Come dressed as such. We will supply robes and slippers during your stay with us. There will be no need for your valuables here. In fact, we encourage you to please leave them at home. EGO SPA or our service providers will not be held responsible for lost or stolen items.
Please understand that any information collected by EGO SPA and our highly trained staff will be upheld in the strictest of confidence. The information you provide to us is designed to aid the service providers in giving the best treatment possible for your needs and is not a substitute for medical care and not diagnostically prescriptive in nature. You must seek the advice of your physician when in doubt before having services preformed.
We realize this may be your first visit and you may not know what to expect as far as our Draping Policy and nudity, so here are some tips to put your mind at ease. First, we go to great lengths to maintain guest modesty, leaving the room and allowing you to disrobe and get comfortable under the sheet on the treatment table. We are also
specifically trained in draping procedures: maneuvering & tucking the top sheet to only expose the body part being worked on. If your uncomfortable with being in the buff it’s perfectly okay the wear your undergarments or disposable ones will be provided to you.
7499 Parklane Road Ste.102 Columbia, SC 29223 803-741-7722